Refund Policy

Last updated: October 2025

This Refund Policy outlines the terms under which refunds may or may not be provided for the services and features offered by Solonex, a platform developed and operated by DS Enterprises, Raipur, Chhattisgarh.

No Refund Policy

Solonex operates as a virtual salon queue and booking platform. Since our services involve instant digital functionality and time-based access, **we do not provide refunds** for any reason once a booking or subscription is confirmed.

Scope of Policy

This policy applies to all users and transactions conducted via the Solonex app and website. By creating an account or using our services, you acknowledge and agree to this no-refund policy.

Exceptions

Under exceptional circumstances where a refund may be legally required (for example, unauthorized transactions or technical failures preventing service use), such cases will be individually reviewed by our support team. Our decision in such cases shall be final.

Service Nature

Because Solonex delivers virtual queue management as a service rather than tangible goods, payments made are considered final once your virtual appointment or service slot is booked, regardless of client attendance or salon availability.

Customer Responsibility

Users are responsible for verifying salon details, schedules, and booking preferences before confirming appointments. Solonex acts only as a digital facilitator and is not liable for salon-provided services or cancellations initiated by third parties.

Policy Updates

DS Enterprises reserves the right to modify or update this Refund Policy as needed. Continued use of Solonex after any changes constitutes your acceptance of the updated policy.

For questions or clarifications, contact our support team at info@solonex.in.