Help & Support

Welcome to the Solonex Help Center. Here you’ll find answers to common questions about using our virtual salon queue platform and app. Whether you are booking your first appointment or troubleshooting an issue, this page will guide you.

Getting Started

Solonex allows users to book salon services and join queues virtually, so you don’t have to wait physically. Follow these steps to begin:

Download the Solonex app from the Google Play Store.
Sign up using your mobile number and verify your account.
Browse partner salons, select your preferred one, and choose an available time.
Join the virtual queue and receive live updates on your turn directly in the app.

Manage Appointments

To reschedule, open ‘My Bookings’ and choose a new available time slot.
To cancel, select the booking and tap ‘Cancel Appointment’.
Salons have the right to reschedule based on availability; you’ll be notified instantly.

Notifications & Alerts

Solonex keeps you informed with real-time alerts:

Queue position updates
Time to leave reminders
Service completion notifications

Account & Data

Your account is secured with encrypted user data.
To update phone or email, visit Profile → Edit Account.
To delete your account, contact support below.

Frequently Asked Questions

What happens if I miss my turn?
If you miss your queue call, you may join the next available slot. Availability depends on the salon’s discretion.
Do I need to pay for Solonex?
The basic Solonex app is free. Some premium features may be paid later.
Do you offer refunds?
No. Solonex follows a strict no-refund policy for digital services. Learn more in our Refund Policy.
Is my data shared with salons?
Only necessary booking information is shared securely for service fulfillment.

Troubleshooting

If the app does not load or a booking fails:

Ensure you have a stable internet connection.
Update to the latest version of the Solonex app.
Restart your device and try again.
If problems persist, contact our support team using the details below.

Contact Support

Our support team is available Monday to Saturday, 10 AM – 6 PM (IST).
Email: info@solonex.in
Phone: +91 7024455469
Address: DS Enterprises, Shivanandnagar, Raipur, Chhattisgarh, 492008